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In the evolving landscape of hospitality, the integration of technology and human connection is crucial. Moneesh Arora emphasizes that while advancements like AI and data analytics enhance operational efficiency, they should never replace the personal touch that defines exceptional guest experiences. The challenge lies in using technology as an enabler—streamlining processes so staff can focus on what truly matters: meaningful interactions with guests. As we move forward, the goal is to harness innovations that anticipate guest needs and foster genuine connections, ensuring that the heart of hospitality remains intact. #Hospitality #Innovation #CustomerExperience #AI #HumanConnection

Balancing Innovation with Human Connection | By Moneesh Arora

Balancing Innovation with Human Connection | By Moneesh Arora

hospitalitynet.org

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