Talk:IYogi

Speedy deletion

As no work has been done, and it's simply too much effort to bring this article up to compliance with WP:NPOV - I'm moving for a WP:SPEEDY on grounds of WP:NOTFORPROMOTION. --Thewinchester ^(talk) 08:36, 30 April 2013 (UTC)

Neutrality

I'm nominating this article to be reviewed against WP:NPOV, as the article reads like it's straight out of some company literature. There also might be some issues associated with the company, which need better exploration and citation.

Chances are there's also some notability issues that need to be addressed, but dealing with NPOV should knock that on the head. Thewinchester ^(talk) 06:54, 28 February 2013 (UTC)

I Yogi failed to deliver service. A message would appear on my screen saying "IYogi has encountered a problem and needs to close"...blah blah. After I upgraded my computer and software and installed new protection (IYogi not connected), I cancelled IYogi and was told by phone and email that some A$299 out of A$400 odd paid would be refunded. It never was despite several follow ups to which IYogi would reply "wait another ten days for the money to arrive in your account". It never did arrive. I took on IYogi in the first place because they claimed a connection with my then protection TOTAL DEFENCE (which was previously CA and before that VET)...signed jconsumer — Preceding unsigned comment added by Jconsumer (talk • contribs) 06:37, 12 November 2013 (UTC)

Website still up?

Just browsed to iyogi.com, I work for a US based firm that provides a similar bit of support, minus the insane upsells. Which is amazing. but uh, iyogi's website is up, and appears to still be available to purchase support from. Probably should be reflected in the article. Punkonjunk (talk) 15:38, 6 May 2012 (UTC)

Telemarketers

This is a telemarketing firm that scams and harasses people via aggressive phone calling. They have an F rating with the NY BBB. Please check the veracity of the information posted on the main site. — Preceding unsigned comment added by 98.226.176.169 (talk) 22:35, 11 April 2013 (UTC)

Present rating appears to be A+. 323 complaints were registered and resolved in the last 3 years. I have no opinion here, merely looked at NY BBB Web site in response to above comment. Pol098 (talk) 16:23, 10 November 2014 (UTC)

Portraying as Apple

When you call the number for this company they answer with, "Thank you for calling Apple. My name is..." They are NOT Apple. The Apple tech support number is 1.800.APL.CARE Looking at the iYogi numbers, not one of the is an Apple number. They are lying and deceitful. — Preceding unsigned comment added by 170.225.8.179 (talk) 00:40, 5 February 2015 (UTC)

Request edit (1)

I work for iYogi and would request the new updates made by Pol098 to be edited to give a neutral view of the iYogi BBB page.

1. Please change the following line as the dates and corresponding information are incorrect "iYogi has been registered with the New York, US Better Business Bureau (BBB) since 17 September 2012". The correct information would be:

"iYogi has been registered with the New York, US Better Business Bureau (BBB) since 15 October 2007 and has been accredited with A rating since 17 September 2012". Citation is the same as used by Pol098 - http://www.bbb.org/new-york-city/business-reviews/computers-hardware-software-and-services/iyogi-inc-in-new-york-ny-99062/

2. Please change the interpretation of the complaint count as the information presented currently is not accurate. Pol098 has written: As of 17 July 2015 the site listed "356 complaints closed with BBB in last 3 years | 142 closed in last 12 months". Of these 129 were logged as resolved to the consumer's satisfaction, and 227 not so logged.

While in truth this information should be written as: "As of 17 July 2015 the site listed "356 complaints closed with BBB in last 3 years | 142 closed in last 12 months". Of these 129 were closed as resolved to the consumer's satisfaction, and 227 were closed after the business replied with resolution confirmation but no final reply was received from the consumer or the consumer remained dissatisfied with the resolution offered."

Citation - http://www.bbb.org/new-york-city/business-reviews/computers-hardware-software-and-services/iyogi-inc-in-new-york-ny-99062/complaints#breakdown, please scroll down to the specific section. I know for a fact that we have successfully resolved every single BBB complaint received but please present the information as written on the BBB site.

DONE Having originally entered the text criticised above, I have responded to the edit request by following the BBB Web site more closely. I have no WP-reliable independent information beyond what is on the BBB site. Pol098 (talk) 13:38, 20 July 2015 (UTC)

Complaints to the BBB are user generated source material (as are Crunchbase and forums) and should not be used. OTOH, there are cases where secondary sources like the press mention the number of complaints to the BBB and in those cases they can be included using those sources. I did a lot of cleanup of primary sources, user generated sources, forums, press releases, the company website, etc. CorporateM (Talk) 06:17, 26 July 2015 (UTC)

Request edit (2)

(Closed as reciprocal of Request edit 3)

Hello, I am requesting a Wiki editor to kindly edit this page to give it a better flow for the information. Most of the information is the same but I am requesting that they be headlined correctly. Some information which has not been mentioned (and I feel should be mentioned here to give complete information regarding the company) has been added.

Under History I am requesting the creation of a sub heading by the name of Funding. I've added the beginning introductory line and taken teh rest from already existing content and citations.

Funding iYogi has raised $85.6 million from 7 investors in 5 rounds. In 2010, iYogi raised US$30 million in Series D round of funding led by Sequoia Capital [14] with follow-on investment from existing investors. Earlier in the same year, the company had secured investment of $15 million from Draper Fisher Jurvetson and others.[15] In July 2014 the Axon Partners and Madison India Capital invested $28 million into the company.[16]

Requesting addition of a new section named, and removal of the first two paragraphs from the other part of the page.

Acquisitions & Partnerships In 2009 iYogi acquired Utah-based Clean Machine Inc.[11][12] and appointed its founder, Larry Gordon, as President Global Channel Sales.[13] In 2010, IBM signed a data center agreement with iYogi and followed it up with another partnership aimed at supporting the tech support firm’s expansion plans in several countries. In 2014, Spectranet and iYogi entered into a strategic partnership to give access to Spectranet customers to instant tech support bundled into their broadband product[1]. In 2015 iYogi partnered Maine’s Argo Marketing Group for its first call center in North America, looking to create 300 jobs[http://www.marketwatch.com/story/iyogi-sets-up-its-first-global-technology-services-center-in-north-america-2015-07-09 ].

Request changing the heading Locations & Partnerships to only

Locations

iYogi functions out of two primary locations, New York, USA and Gurgaon, India. In 2010, iYogi and Infinite Computer Solutions (India) Limited entered into a joint agreement enabling iYogi to operate a service delivery center in Bangalore.[18] Infinite Computer Systems has iYogi founder Uday Challu's Brother in Law and Sister in their management.

Change heading Management to Leadership

Request creation of new section on Product Diversification

Diversification iYogi started as a remote tech support providers for all brands and makes of computers and peripherals. They started with Windows based computers and expanded into supporting Apple products in 2011[2]. In 2013 iYogi diversified into software licensing for companies provide consumer services when they launched Digital Service Cloud [3]. Their clients are Telephonica[4], Toshiba & Spectranet [5]. In 2013 iYogi also brought into the market TechGenie, which they claim to be a comprehensive security and optimization software for Windows users. In 2015 their Digital Service Cloud product was further diversified into an open IoT platform to assist innovators in this space to move forward without having to worry about back-end creation and management[6].

I would really appreciate someone helping me in this matter. Regards Chitralekha S Sen (talk) 09:35, 29 July 2015 (UTC)

Recent comments on unreliable sources and edit by DGG

DGG recently deleted a lot of material on the grounds that it was unreliably sourced, and kindly notified me on my Talk page, as I have edited this page in the past. I will respond here, as I think it's of general interest to the article. (The edits have since been reverted—not my doing—but the points DGG makes are valid and relevant. My comments apply to the article as edited by DGG, not the current version, as DGG's concerns need to be addressed)

I agree with most of DGG's changes, and the intention to include only reliably sourced material. I'll make some comments on details, but we are working to the same end.

• "iYogi's business in New York, USA started in March 2007." This was tagged , but it is reliably sourced by the BBB Web site (not in possibly contentious customer complaints section). Most material from the BBB site, and the reference were deleted on the grounds that the customer complaints are not a reliable source. The BBB site reliably source the statement above. Personally I consider that complaints to the BBB, with responses by iYogi, are suitable for inclusion; they are not irresponsible moans on a forum, but formal complaints made to obtain redress. Others may wish to comment further.

• Material sourced by http://www.crunchbase.com/company/iyogi and http://www.indusbusinessjournal.com was deleted. Possibly these could be considered reliable? I simply mention this, and have no opinion (I haven't even looked)

• Management names are all sourced by the iYogi Web site, reliable for this sort of information. Headquarters too, I think

All of the material in the "false advertising" paragraph (including quoted allegations) are in the main source given, Burton et al v. iYogi, Inc., Case No. 13-cv-6926, S. D. NY. The truthinadvertising site summarises this information, which doesn't have to be dug out of a huge document. All the material is in the reliable source; possibly further references to this same source could be added, instead of allowing an earlier reference to apply to the whole paragraph. I say this because "[better source needed]" was appended,

I think that the recent complaint by Nuance about iYogi is relevant and well-sourced; it is a company Web site advising its users, not a blog.

I'm not going to make edits for the moment, as they'll probably interfere with other editors.

Comments by others on these points would be helpful.

Pol098 (talk) 10:16, 29 July 2015 (UTC)

Request Edit (3)

Hello, I am requesting a Wiki editor to kindly edit this page to give it a better flow for the information. Most of the information is the same but I am requesting that they be headlined correctly. Some information which has not been mentioned (and I feel should be mentioned here to give complete information regarding the company) has been added.

Under History I am requesting the creation of a sub heading by the name of Funding. I've added the beginning introductory line and taken the rest from already existing content and citations.

Funding

iYogi has raised $85.6 million from 7 investors in 5 rounds. In 2010, iYogi raised US$30 million in Series D round of funding led by Sequoia Capital [14] with follow-on investment from existing investors. Earlier in the same year, the company had secured investment of $15 million from Draper Fisher Jurvetson and others.[15] In July 2014 the Axon Partners and Madison India Capital invested $28 million into the company.[16]

[Requesting addition of a new section named, and removal of the first two paragraphs from the other part of the page.]

Acquisitions & Partnerships In 2009 iYogi acquired Utah-based Clean Machine Inc.[11][12] and appointed its founder, Larry Gordon, as President Global Channel Sales.[13] In 2010, IBM signed a data center agreement with iYogi and followed it up with another partnership aimed at supporting the tech support firm’s expansion plans in several countries. In 2014, Spectranet and iYogi entered into a strategic partnership to give access to Spectranet customers to instant tech support bundled into their broadband product[1]. In 2015 iYogi partnered Maine’s Argo Marketing Group for its first call center in North America, looking to create 300 jobs[7].

Request changing the heading Locations & Partnerships to only

Locations

iYogi functions out of two primary locations, New York, USA and Gurgaon, India. In 2010, iYogi and Infinite Computer Solutions (India) Limited entered into a joint agreement enabling iYogi to operate a service delivery center in Bangalore.[18] Infinite Computer Systems has iYogi founder Uday Challu's Brother in Law and Sister in their management.

Change heading Management to Leadership

[Request creation of new section on Product Diversification]

Diversification

iYogi started as a remote tech support providers for all brands and makes of computers and peripherals. They started with Windows based computers and expanded into supporting Apple products in 2011[2]. In 2013 iYogi diversified into software licensing for companies provide consumer services when they launched Digital Service Cloud [3]. Their clients are Telephonica[4], Toshiba & Spectranet [5]. In 2013 iYogi also brought into the market TechGenie, which they claim to be a comprehensive security and optimization software for Windows users. In 2015 their Digital Service Cloud product was further diversified into an open IoT platform to assist innovators in this space to move forward without having to worry about back-end creation and management[6].

I would really appreciate someone helping me in this matter.

Chitralekha S Sen (talk) 13:12, 25 August 2015 (UTC)

Hi there. The request is quite old, and looking at the article now, most of the information proposed here is already present within the article. Therefore, I will decline this proposal. Regards, VB00 (talk) 06:55, 31 December 2016 (UTC)

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