Shipping policy

Delivery in Aotearoa

For standard deliveries within Aotearoa, please allow for 1–3 working days. If you require an urgent delivery, please call us on 04 473 9262 before making payment.

Orders for delivery within Aotearoa that are placed before midday will be dispatched the same day. For orders placed after midday, please allow an extra day for delivery.

International delivery

International deliveries can be selected during ordering. The delivery options include:

International Air Post
Features:
Untracked service
Lowest cost

The lowest cost international sending option by air to send parcels to over 220 destinations worldwide.
Packages up to 20 kg
World: 3–10 working days

International Courier
Features:
Tracked service
Signature required on delivery
Cost-effective

A cost-effective courier service to send parcels to 46 key countries worldwide.
Packages up to 30 kg
World: 2–6 working days 

International Express Courier
Features:
Tracked service
Signature required on delivery

A premium courier service to over 220 destinations worldwide for urgent and confirmed delivery to the door
Packages up to 30 kg
World: 1–5 working days

For all international orders, a pick and pack fee of NZ$5.00 is included in the shipping cost.

Please note COVID-19 has led to delays for packages coming in and out of Aotearoa. International Courier services are being prioritised over International Air Post, and International Express Courier is the best service for urgent deliveries. However, delays may still occur. 

Addressing

All delivery addresses on orders must be street addresses. Deliveries will not be made to PO Boxes.

If parcels are incorrectly addressed by HUIA, we accept responsibility for the redelivery, replacement or refunding of the product at no additional charge. If parcels are incorrectly addressed by the customer, HUIA will not refund or resend the product; all responsibility for correcting the delivery will be borne by the customer.